BUPA - Case Management System
As with most things in life... good business is all about timing. In Manchester a small team of professionals are busy creating the business model for a pilot project that will determine whether or not BUPA should be actively involved in the supply of Expert Medical Reports for Personal Injury Compensation Claims.
In Liverpool an established supplier of Expert Medico-Legal Reports is experiencing a dramatic increase in productivity having recently started using their bespoke database system designed and developed with Bitopia.
The team in Manchester have a problem... they realise they will need a database system to manage the proposed volume of cases for the pilot project but experience tells them that it will take over a year to have a suitable system developed in house. One member of the team, brought in as a medico-legal consultant, suggests that the best route may be to buy or license a copy of an existing system from a medico-legal company and as luck would have it, he knows the owner of just such a company based in Liverpool.
The BUPA team arrange a meeting with the owner of Elan Medical Services and Steven Smith of Bitopia to discuss the possibility of BUPA using a copy of the bespoke Elan database system. The meeting goes well and it is agreed that Elan will license a copy of the software to BUPA and Bitopia will deliver the software on a Linux server, install it and train the BUPA staff to use it.
Bitopia duely supply and install the only Linux server in a room full of Windows servers in BUPA Manchester. The staff are impressed with the new system and the training goes well.
Bitopia agree to support the system and are cleared for remote access to the BUPA network as and when required. A few months after the system is installed BUPA request a series of changes to the system including integration with their PeopleSoft ERP system.
Bitopia completed the major version upgrade and a few minor version upgrades over the two years that they supported the application but unfortunately for commercial reasons BUPA decided not to proceed into the medico-legal market.
