Managed IT Support
Bitopia believe IT should make everyone's life easier; with that in mind we offer three pro-active support packages to suit your business needs.
Why do I need proactive IT support?
Our customers prefer to know that their IT systems will work properly and keep their staff working efficiently and effectively. The more efficient they are, the more money they are making for you!
What is the cost?
Pro-active support means we keep your network performing efficiently for one cost, within that you get all the benefits of the support package you choose.
What support packages do you offer?
Whether you are looking to completely outsource IT, or merely add strength and reliability to your existing IT workforce, Bitopia has a solution to suit your businesses needs. Bitopia offer a selection of support packages for businesses requiring full IT support, the benefits and prices of which can be seen below.
| Features | Standard | Enhanced | Ultimate |
|---|---|---|---|
| Support Availability (Mon - Fri) | 09:00 - 17:00 | 09:00 - 17:00 | 07:00 - 19:00 |
| Response Times | 4 Hours | 3 Hours | 2 Hours |
| 24 Hour Monitoring |  |
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| Unlimited Calls and Emails | |
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| Remote Support | |
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| Asset Management |  |
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| Disaster Recovery Planning | |
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| Project Support Rate (per hour) | £60 | £60 | £60 |
| Out-of-Hours Project Rate (per hour) | £120 | £80 | £60 |
| IT Strategy Review | 12 Months | 6 Months | 3 Months |
| Managed WEEE Hardware Recycling | 10% Discount | 20% Discount | 50% Discount |
| Enterprise SPAM Filtering * (per mailbox) | £2 (optional) | £1 (optional) | Included |
* SPAM Filtering is available for Microsoft Exchange and AppleMail. If you're unsure don't hesitate to get in touch.
In addition to these great packages, we also offer a Technical Backup solution which is designed for businesses that already have an active IT department, but require additional IT support or cover. Our Technical Backup Solution offers many of the great features found within our general SLA packages, at a reduced monthly fee. If you are interested in finding out more about this offering please get in touch with us.
How much does it cost?
The pricing of our SLAs is based on the following structure:
| Item | Standard | Enhanced | Ultimate |
|---|---|---|---|
| Server (Linux or Windows) | £160 | £192 | £240 |
| Desktop | £10 | £12 | £15 |
| Laptop | £15 | £18 | £22.50 |
| Mobile Email * | £5 | £6 | £7.50 |
| Bespoke System User | £10 | £12 | £15 |
* Bitopia support the following platforms for mobile email. If your platform isn't listed below then please don't hesitate to get in touch:
- Windows Mobile
- Nokia
- iPhone
- Blackberry
- Android
